Last updated: August 2026
These Terms of Service ("Terms") govern your use of Japhone, an AI phone receptionist service operated by AI Master, LLC ("Japhone," "we," "us"). By creating an account or using Japhone, you agree to these Terms. If you're agreeing on behalf of a business, you're confirming you have the authority to bind that business to these Terms.
Japhone answers your business's phone calls using an AI voice assistant, holds a conversation with the caller, can check availability and book appointments if you've connected a calendar, and sends you a summary of each call. It's provided on a subscription basis as described on our pricing page.
You must be at least 18 years old and able to enter into a binding contract to create an account. You're responsible for the accuracy of the business information you provide, for keeping your account credentials secure, and for all activity that happens under your account.
Every call Japhone answers opens with a brief automatic disclosure that the call may be recorded and is being handled by an AI assistant, before anything else is said. This is built into the service and is not something you need to add yourself. You're still responsible for complying with any additional call-recording, consent, or disclosure laws that apply to your specific business, industry, or state beyond what Japhone's automatic disclosure covers.
By entering your mobile number during setup you agree to receive text messages from Japhone summarising calls your AI receptionist has answered. Callers who agree, when asked on the call, may receive a text about their appointment. Message frequency varies with call volume; most accounts receive a small number of messages per day. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help. Mobile numbers and opt-in data are never shared with third parties for marketing. See our Privacy Policy and SMS Notifications & Opt-In page.
If you use the custom voice cloning feature, you confirm that you own or have obtained all necessary rights, consents, and permissions from the person whose voice is being cloned to use it in an AI voice assistant. You are solely responsible for ensuring you have the legal right to clone and use that voice, and you agree to indemnify and hold Japhone harmless from any claim arising from a voice clone you submit without proper rights or consent. Japhone may remove a cloned voice at any time if we reasonably believe it was submitted without proper consent.
You agree not to use Japhone for anything illegal, to harass or defraud callers, to impersonate someone else, or in a way that violates a caller's rights. We may suspend or terminate an account that we reasonably believe is being used this way.
Japhone's AI does its best to answer accurately and book correctly, but it can make mistakes — like any automated system, or any employee. You're responsible for reviewing call summaries and bookings, and for following up with callers as needed. Japhone is provided "as is," without a guarantee that it will be error-free, uninterrupted, or fit for every specific use.
To the maximum extent permitted by law, Japhone's total liability for any claim arising from your use of the service — including missed calls, incorrect bookings, or inaccurate information given to a caller — is limited to the amount you paid us in the 3 months before the claim arose. Japhone is not liable for indirect, incidental, or consequential damages, including lost business or lost customers.
Either of us can end this agreement at any time — you by canceling your subscription, us by suspending or terminating an account that violates these Terms or for nonpayment. On termination, your access ends at the close of the current billing period (or immediately, for a violation), and we'll retain your data as described in our Privacy Policy.
We may update these Terms as the service changes. If we make a material change, we'll update the date at the top of this page; continuing to use Japhone after a change means you accept the updated Terms.
Any dispute arising from these Terms or your use of Japhone will be resolved through binding, individual arbitration rather than in court, except where prohibited by law. You and Japhone each waive the right to a jury trial and to participate in a class action. This section is governed by the Federal Arbitration Act.
These Terms are governed by the laws of the State of Utah, without regard to conflict-of-law principles.
Questions about these Terms? Reach us at info@japhone.com.